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Cancellation and Refund Policies

Cancellation and Refund Policies

Scheduled Cruises
Regular cruise tickets are not refundable. No-shows are considered forfeited. In the event of a tour cancellation by Prairie River Cruises Ltd., (for weather or river conditions which are quite rare) you will be given an option to re-book, receive an equal value gift certificate to join another day, or provided a refund.

Gift Certificates
Gift Certificates are not refundable.

Dinner, Brunch, and Tasting Cruises
Dinner and brunch cruise tickets may be cancelled by the purchaser NO LATER than 12:00 noon 2 days before the booked date. These cancellations are subject to a 25% cancellation fee. After that, cancellations are non-refundable.

Weather and Safety
The Ship’s Captain will make all decisions about weather and safety. He or she may decide to hold the boat alongside or return to the dock while a storm passes, or may decide to cancel sailing entirely because of inclement conditions. If the Captain doesn’t think our passengers will be safe, the Lily stays at the dock and your meal will be served there. If the cruise is canceled by the Captain, and passengers are not permitted onboard the vessel, the ticket price will be refunded, or the cruise re-booked, at the customer’s option.

Fireworks Cruises
Fireworks cruise tickets may be canceled by the purchaser NO LATER than 12:00 noon 2 days before the booked date. Cancellations before the deadline will be refunded subject to a 25% cancellation fee. Cancellations after that time are non-refundable.

Scheduled Cruises
Regular cruise tickets are not refundable. No-shows are considered forfeited. In the event of a tour cancellation by Prairie River Cruises Ltd., (for weather or river conditions which are quite rare) you will be given an option to re-book, receive an equal value gift certificate to join another day, or provided a refund.

Gift Certificates
Gift Certificates are not refundable.

Dinner, Brunch, and Tasting Cruises
Dinner and brunch cruise tickets may be cancelled by the purchaser NO LATER than 12:00 noon 2 days before the booked date. These cancellations are subject to a 25% cancellation fee. After that, cancellations are non-refundable.

Weather and Safety
The Ship’s Captain will make all decisions about weather and safety. He or she may decide to hold the boat alongside or return to the dock while a storm passes, or may decide to cancel sailing entirely because of inclement conditions. If the Captain doesn’t think our passengers will be safe, the Lily stays at the dock and your meal will be served there. If the cruise is canceled by the Captain, and passengers are not permitted onboard the vessel, the ticket price will be refunded, or the cruise re-booked, at the customer’s option.

Fireworks Cruises
Fireworks cruise tickets may be canceled by the purchaser NO LATER than 12:00 noon 2 days before the booked date. Cancellations before the deadline will be refunded subject to a 25% cancellation fee. Cancellations after that time are non-refundable.

THIS WEEK'S CRUISE UPDATE

We will post sailing availability once we are able to schedule cruises.

We look forward to having you join us!

CONTACT US

Phone: 1-306-955-5459
Toll Free: 1-888-747-7572
office@theprairielily.com

All prices are in $CAD and subject to GST.
Cruises with meals are also subject to PST.

Cancellations and Refunds
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