Cancellation and Refunds Policy
Regular cruise tickets are not refundable. No-shows are considered forfeited. In the event of a tour cancellation by Prairie River Cruises Ltd., (for weather or river conditions which are quite rare) you will be given a "Captain's Boarding Pass" to welcome you on a future cruise.
Gift Certificates are not refundable.
Dinner, Brunch and Tasting Cruises
Dinner and Brunch cruise tickets may be cancelled by the purchaser NO LATER than 12:00 noon two days before the booked date and these cancellations are subject to a 25% cancellation fee. After that, cancellations are non-refundable.
The Ship's Captain will make all decisions about weather and safety. He or she may decide to hold the boat alongside or return to the dock while a storm passes, or may decide to cancel sailing entirely because of inclement conditions. If the Captain doesn't think our passengers will be safe, the Lily stays at the dock and your meal will be served there. If the cruise is canceled by the Captain, and passengers are not permitted onboard the vessel, the ticket price will be refunded, or the cruise re-booked, at the customer's option.
Fireworks cruise tickets may be canceled by the purchaser NO LATER than 12:00 noon two days before the booked date. Cancellations after that time are non-refundable. Cancellations before the deadline will be refunded subject to a 25% cancellation fee.